What Does “Better” Look Like?

Is it:

Faster?

Cleaner?

Smoother?

Friendlier?

More specific?

More frequent?

More compact?

More organised?

More transferrable?

Easier to understand?

When we’re serving others and trying to make a change, a question that sometimes goes unanswered is what does “better” look like?

When you step into the shoes of the person on the other side, how can you improve whatever you are doing?

Often, once things start “working,” we create a path. We relax into a proven system. But path dependence is not only a vulnerability, it also stops us from creating the kind of work we are really capable of.

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