An empathy gap is a cognitive bias where we underestimate the impact a visceral state has on our attitude or behaviours. If we are dealing with someone who is angry, it is really hard for us to accurately gauge how much this “anger” is influencing what they say they want or need. Basically, we can...
About Me
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated.
