Email after email from “now online” service providers… Right now there is an incredible rush to online platforms. How can we connect with people and support them? How can we move forward in this chaotic period? How can we provide an innovative service? Yet as consumers, we are more hesitant than ever to hand over...

In January, you may have been walking the rows of an orange tree orchard, collecting the ripest fruit: A particular workplace, a certain set of relationships, a particular offering and certain type of sale. In April, all of the oranges are gone. Do you hang your head low and walk solemnly? Or, do you walk...

When we watch weather patterns, we can see high pressure systems move East off of the Australian coast out into the Pacific. At the same time, we can see low pressure systems often moving up from the Deep South. Each system influences the others. The isobars warp and bend around as the pressure gradients push...

Sometimes, the difficult part is to start, or participate in the conversation: to comment, to make an assertion, to state a point of view. And at other times, the difficult part is to back away – to focus on your work, to opt out of gossip, and to zoom in on what matters. When the...

In January, 2020, at “the turn of the decade,” there was a certainty that this was the new beginning. The year to kick off all decades. In March, 2020, as we move into somewhat of a global lock-down, there is certainty for a lot of people that everything is off. That whatever plans we had,...

The default mode network runs through the midline of the brain. It “lights up” when the wandering mind is active. The “futurising” mind, The “self-reflecting” mind, the “distracted” mind. When we think about stress and anxiety, we again notice that there is a future element. It’s not “here,” it’s “coming.” It’s “up there.” A distracted...

Small service businesses are shutting their doors right now and it’s created a reactive rush to virtual platforms. When this happens, usually the main concern is “how do we continue to deliver our product or service?” As a customer though, what I’m usually buying is not just the product or service, but the feeling –...

It turns out that around 1 in 20 people truly have amusia, which is the technical term for “tone deafness.” While many people are terrible singers, it’s usually just a case of having a bad singing voice, or of course, a lack of practice. With those 1 in 20, there’s an inability to follow simple...