Long game change is exactly that.. Long game. Whether in the physical domain, or in your work, we have to see we aren’t just adding things on and “developing.” In many cases we are diving deep, completely rebuilding and re-wiring patterns, beliefs and habits. It is humbling, bumpy and seemingly slow. We might look to...
When our needs are met in the transaction, there’s satisfaction. When we introduce connection, empathy and contribution over and above what was expected in the transaction, we now have an enriched experience. And even sometimes, if you forgot about my order, or the product was faulty, an enriched experience can make up for what would...
I began this daily blog on December 12, 2017. About 450 posts ago. I’ve also been thinking about audio for a little while and after I finished up the Pillars of Power eBook as a resource, I knew it was time to start. So, in February I recorded the first of a new project, the...
In 1980 in their book “Positioning” Al Ries and Jack Trout discuss marketing and communication. They outline to us the “over-communicated society” at the time: “There is television. Commercial, cable, and pay. There’s radio. AM and FM. There’s outdoor. Posters and billboards. There are newspapers. Morning, evening, daily, weekly, and Sunday.” They go on to...
There are two ways to go in many areas of the service industry: Do the job as specified Stand apart through creating and doing the “extra” work that matters A paradigm shift in many of these roles can come alongside the realisation that to turn up, to open the doors, to “do the job as...
In a world where we can be surrounded by inputs around the clock, developing our own point of view can be difficult. It’s a lot easier to recycle the view of the person next to us. Our own narrative doesn’t seem to be fixed. It is influenced continually, changing with our environment, our experiences and...
A basic refrigerator has three main functions today: Keep the fridge side cool (around 4 degrees) – Critical Keep the freezer side cooler (about -15 degrees) – Critical Minimise losses, hold structure, fit in the allocated space, not leak, provide storage space etc – Important, but expected What happens when it’s impossibly noisey? When you...
In a group environment, when we facilitate deeper connection, we create a space for greater contribution. This contribution could be in the form of idea generation, feedback or even physical labour. Within the group, there are two ways to optimise this: Vertical connection – this is from the facilitator or “leader” to the members of...
