After a while, it’s easy to find a concept, idea or quote and share it with the world. We can highlight it, use a post-it note, or record it in a diary. But these actions that are placed on a pedestal, or the sentences we know will be read carry less weight than we think....

In the last three weeks, I’ve had a similar situation present itself four different times. The way it unfolds is, I’m packing things into my car at the beach, or sitting at a table somewhere doing my thing, and someone I know walks in, or walks past. At first glance, I don’t recognise them… Then...

When I was in retail, one of the brands that we stocked was Icebreaker, from New Zealand. Icebreaker made socks, clothing and a lot of cool weather, merino wool gear. Their product was high end: neat and orderly. And then one day in the mail I got a package. It was from Icebreaker, but I...

In 2010, a commercial Qantas pilot named Pete asked if I could help him prep for an Ironman triathlon. I had recently competed in Hawaii and had done OK in a few other races, so had a couple ideas on how to build into these bigger events and organise the programming. Pete had been doing...

The ability to change one’s mind is probably a key characteristic of the successful investor.Jack d. Schwager In the financial markets, if you are wrong on a position, there isn’t a problem. But when you aren’t able to change your mind, and stay wrong, then we have an issue. When we zoom out, we are...

A poor outcome can be frustrating. And yet, it can come off the back of a great decision. Again, the power of the reflection process is clear. Now that I see the poor outcome, now that I have feedback, knowing what I now know, would I still make the same decision again? Would I change...

Is it: Faster? Cleaner? Smoother? Friendlier? More specific? More frequent? More compact? More organised? More transferrable? Easier to understand? When we’re serving others and trying to make a change, a question that sometimes goes unanswered is what does “better” look like? When you step into the shoes of the person on the other side, how...

When you walk past a surf school, you’ll often see them with a line of people set up on the sand, with the big blue boards on the ground. The people lie on the board on the beach, pretend to paddle, and then spring to their feet. The idea is that this gives us some...