Buying the machinery, signing the lease on the space, coming up with the name… When my favourite gelato shop Popolo Gelateria opened up, these were all difficult aspects for sure. But the hardest part was figuring out how to really invite us in. How to enrol us powerfully in their journey to create and deliver...

Imagine we are all sitting there in a room. Like a school assembly hall. The speaker is up the front, and she divides us into two groups. She says to Group A that their task is to draw a masterpiece on an A4 sheet of paper by December 31st. They get to plan it down...

The doctors office has that certain feel to it for a reason. Social engagement is contingent on trust, which is built on a bedrock of safety. If we don’t feel safe, we don’t trust. If we don’t trust, we don’t engage. And certainly not with a surgeon. So ff you’re looking to serve others, this...

One of the coffee shops down the road gives everyone a “buy 10, get one free” card. This rewards loyalty, and helps to create lock-in through habit (“cue, practice, reward”). This is double edged. We think we like it, but it also hangs over our head like a weight… We need those last three coffees...

In rally car racing, there’s a co-driver. Their role is read a course map, and call out a few turns ahead what is coming up. If you haven’t seen this before, it’s well worth a watch. Every once in a while, it’s worth zooming out with our own journeys and looking ahead. This could be...

Making it to the airport before the plane takes off in peak hour traffic is a time thing. Whatever the cause, here we find ourselves “pressed for time.” Writing a book, producing an album, or starting a business though is a little trickier. Yes, there’s a time consideration, but we are moving into a grey...

If we are completely “in” the culture, we can run 24/7. We can get caught up, burnt out and generally beaten down. When we are completely “out” of the culture, we go troppo. Or we sit on a mountain somewhere in open expansiveness. Feels nice, but tricky if we’d like to get something done. One...

“That’s a whole different can of worms.“ Really? Perhaps we should take a look at that then? Very often a short time constraint puts a limit on what we get can get through in a class, session or meeting. So, we skip over the heavy stuff. We’ll focus on the agenda, which of course is...